ROUGE 100.00 REWARD IS A SCAM!!!

[488liberty5099]

I finally snagged $100 gift card using 2500 reward points.  I placed an order worth over 100 dollars and redeemed it. Great right? NO.  Sephora cancelled the order. I have never had an order cancelled.   It was cancelled by their distribution center because one or more items were not available.  Now the gift card says its already been redeemed and won't work. I contacted sephora and their response was-since the order was cancelled by THEIR distribution center my reward gift was forfeited.  Forfeited? No-it was stolen by Sephora. I've since found others online with the same thing!!!!  They advertise these rewards and then don't honor them.  After multiple calls and e-mails they gave me back my points.........NOT ACCEPTABLE.  What if I had used cash? would they have cancelled my order and kept the cash? No-because its not legal and makes no sense.  A gift card is the same as cash....these cash rewards are SCAMS!!!! Disgusting Sephora.  I placed two orders within 3 days of this cancelled order-one of them was for the exact same items and surprise...since I paid in cash the order was not cancelled-it was shipped out same day.

[karuC]

Did you finally get the $100? 

[keelybt]

@488liberty5099 I'm sorry to hear about your experience. I will look into this for you and send you a PM. 

[SportyGirly125]

@488liberty5099 I understand your frustration but the $100 reward is not a gift card.  You have to read the fine print in the terms and conditions about using it because it is strict.