Questions about in store shopping

[RomanJoey]

In my previous post I stated I had a foundation I have ordered, etc. The shade matches my face but not my neck nor any other part of my body. My face is lighter for some odd reason. The nearest sephora from where I live will be opening. Am I able to have employees match my foundation shade? Or is there no problem with the shade i have now? My skin is an olive yellow but pale-ish. My foundation is the Fenty Hydrating (120) Foundation.

[DaneeBT]

I'm sorry for the late response @RomanJoey! We are not offering services (makeovers, skincare treatments, application) or in-store classes at this time. But we are happy to offer a robust library of techniques and tips to our clients via our digital services. Our Shade Finder lets clients look up many foundation brands and find the closest match with any of our formulas!

Always,
Danee

[amanda0000]

If you ordered it online i think you can do a mail in return & Sephora will give you a prepaid label

[RomanJoey]

Thank you! But what about matching my foundation? It matches my face but not my neck or chest.

[samanthasmom]

I believe they won’t be able to do color matching because there won’t be makeup testers in store (at least not where I live in California).