Purchase not made by me

[Echan321]

Hi there - I hope someone can help me.

I just received a receipt email for a Sephora store in NY and I did not make any of those purchases! I am not physically in NY so I am concerned as to why I received this receipt..

The card details were not correct either (I don't have a bank account at said bank).

But my name and email were displayed - has this happened to anyone else here? Your feedback and help is appreciated!

I look forward to a member of the Sephora Customer Service team to get back in touch with me, your advice will be very much appreciated!

[LaurieBT]

Hi @Echan321,

I'm sorry to hear this! It looks like your private messages are turned off. You may send me a private message with your registered email address, and I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie    

[Echan321]

Hi @LaurieBT 

Thank you for getting back in touch!

I managed to speak with one of your colleagues on Live Chat and they helped me promptly!

Thanks again for reaching out 🙂