Products disappear from my cart

[checari]

• Help, I wanted to buy some things but everything I put in the cart is deleted! It disappears, I tried uninstalling the app, also through the website, I also tried it in incognito mode, and I had already purchased here before and there had been no problem, I don't know what's going on. @che 

[rogiwinsagain]

Bleu De Chanel Eau de Parfum Spray keeps disappearing from my cart when added into same day delivery cart and I proceed to check out. Anyway to fix this? It says it in stock for same day delivery.

[cocoalexandria]

Same here. It is really frustrating. 

[LaurieBT]

Hi @cocoalexandria,

I'm sorry to hear this! Please call 1-877-SEPHORA (1-877-737-4672) or contact our live chat > https://www.sephora.com/beauty/contact-us where we can look into this for you. If the chat page says it's unavailable, please stay on the page for a few minutes until the next agent becomes available.

Best regards,

Laurie  

[thepurplepixie]

This keeps happening to me too

[keelybt]

@thepurplepixie I will send you a PM. 

[LaurieBT]

Hi @checari,

I'm sorry about this! I'll send you a message for more information shortly.

Best regards,

Laurie