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Post in Customer Support
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Product incompletely filled!

Hi there!

 

I just purchased my second bottles of The Ordinary’s HA + B5 serum (60ml) and 

Niacinamide 10% + zinc 1% serum (60ml), but noticed that the Niacinamide product wasn’t completely filled.

I’m unable to go back to the store for a few weeks, but when I do have the time, will the store allow me to exchange? 

Thanks 🙂

 

 

Re: Product incompletely filled!

@hellovanessa You will be able to exchange your purchase within 60 days of purchase. 

Re: Product incompletely filled!

Here’s a photo to show what I’m talking about:

 

05FDB64B-1DD7-4B3A-A5E6-FE499FF2F1C6.jpeg

 You can see that there is some produce missing of the left bottle, while both bottles are the same volume! 

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