Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Processing taking a long time..

My latest order, which I placed Friday, is shipping tomorrow and won't be here till Thursday. This seems extra long to me. This has happened to a couple of my recent orders but, this is the longest.   Is anyone else experiencing this ? Am I just expecting it to go too quickly ? I never had this issue when I was Flash, which I would still be had I realized it was a perk I needed to choose. Alas, I did not get the memo 

 

 

Have a great sunday 

Tags:

Re: Processing taking a long time..

Hi @maudelynn13 If your order was placed with our standard 3 Day shipping, that is the correct time frame. Flash orders can start processing the same day if they are placed by 3pm PT, but orders shipping standard 3 Day do not begin processing until the next day. If you would like to change your Tier Gift to Flash, please send me a PM and I can update that for you. 

Processing taking a long time..

In my experience even with flash shipping that is normal, processing just generally doesn't happen on weekends. When I order on a Friday with flash it usually states it would be here on the following Wednesday.
2 Replies
Conversation Stats
  • 2 replies
  • 124 views
  • 0 Hearts Given
  • 3 Contributors
testing