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Post in Customer Support

Problems with Online Orders?

I placed an order online for the sale on the 3rd and my status is still showing an in progress. I understand that there will be a delay because of the huge volume in orders but I want to at least make sure my order came through because I saw in another post that there were some glitches with the online orders. Also, is there a new update in the delay times for processing/shipping?

Re: Problems with Online Orders?

I'm wondering the same thing about my order! I ordered 6 days ago and it still hasn't been shipped!

RE: Problems with Online Orders?

Same here! I have flash shipping and now I’m seeing a possible deliver on the 13th. That’s not 2 days.

RE: Problems with Online Orders?

Got it- UPS came through just now. 🙂

RE: Problems with Online Orders?

Where does it tell you estimated delivery date?

Re: RE: Problems with Online Orders?

Hi All @mhake + @Brandip3 + @mnda. So sorry for the delay. Due to the high volume of orders during our Holiday Bonus promotion, you may experience a delay of 2-4 business days in the delivery of your order. At this time we do not have an exact ETA, and once your order ships, you will be notified promptly via email. Thank for your patience and apologies for any inconvenience.

 

xo,

jamila

Re: RE: Problems with Online Orders?

Thanks!!! Mine finally shipped! 🙂 

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