Problems checking out on app & website

[pearlyshells]

I’m having issues checking out on the App AND website.  Keeps saying to select a valid city, State Zip.  Nothing’s changed on my end it is a valid city, state, zip as always used!  Just not letting me choose ship address and check out!  Been going on for a week…getting no where calling C/S.  Is anyone else having issues?  VERY FRUSTRATING 

[LaurieBT]

Hi @LDiRa,

I'm sorry for the trouble! I'm happy to check on this and I'll send you a message.

Best regards,

Laurie 

[DebPaul]

I am experiencing the same issue, I am unable to add items to my cart, or check out. It just ghosts and gets stuck. The 800’ customer service is unable to assist. This has been going on for more than a week. I’m not on app, just on iPad website. I did clear my history, and recentered password. No luck at all.

[Lena1001]

Hi there, I am having a similar issue where I keep getting a payment error asking to confirm info. Will you be able to assist?

[LaurieBT]

Hi @Lena1001,

I'm happy to check on this and I'll send you a message.

Best regards,

Laurie 

[Lena1001]

Thank you!

[LaurieBT]

Of course, @Lena1001! To check your private messages, please click the envelope or bell icon near the top of your Community screen. Or, you can click on your profile then click Messages. 

Best regards,

Laurie 

[LDiRa]

Thank you so much!