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Post in Customer Support
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Price adjustment

Hi guys, I purchased a Sephora collection ultra glow serum like 2 weeks ago, now there is the Sephora collection sale. Would I be able to get a refund for the difference? Because I don’t want to waste product by returning it…

Re: Price adjustment

@Adddddd Sorry! We aren't able to price match for item purchased before the sale. 

Re: Price adjustment

How about when we purchase during sale? It’s wild that I still have to use the code as a Rouge member. It should automatically be applied. I made a purchase today and didn’t get 20% off.

Re: Price adjustment

Hi @DkNina,

 

If you forgot to use the promo code we're happy to help. I'll send you a message.

 

Best,

Laurie 

Re: Price adjustment

@Adddddd @You would probably have to return them and then purchase it during the sale. You could call customer service and ask. 

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