Price adjustment in Canada

[Tofinolove]

Hello,

I just ordered a ton of makeup online last night. This morning I got a text saying I can get 10% if I order through the app. I chatted with an associate online and they said it was too late to cancel my order so I could order again and get the discount. Is there any way to get a price adjustment? It was seriously less than 24 hours since I made my purchase. Thanks!

[keelybt]

@Tofinolove I will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[zoedam1]

Hi there, I recently just purchased two items online and now they are both listed as cheaper than when I bought them. It’s been two days since I placed the order. Live chat was no help as they said Sephora Canada doesn’t do price adjustments. One of them was a gift set and has been opened and gently used. The second has not been taken out of packaging, so I know I could return it and order again, just hoping to save myself the hassle. Please let me know if you can help 

[LaurieBT]

Hi @zoedam1, I'm happy to look into this further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!