Poor customer service

[Danellekrall]

Has any other rouge member had trouble with Sephora customer service? One of my $1200 packages got lost in the mail and Sephora is telling me there is NOTHING they can do as it’s been “30 days within the return window”. I never received any of my products worth $1200. I’ve been a rouge member for 5 years now. Wondering if anyone else has had issues and if there was any way they were resolved? I’ve tried contacting customer service with no luck! 

[keelybt]

@Danellekrall I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[Danellekrall]

Thank you! Ive enabled private messages. I hope it worked! 

[keelybt]

@Danellekrall  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately by Facebook, X or Instagram for further assistance. 

[SportyGirly125]

@Danellekrall Did you call the Rouge line?