Poor customer service

[GabieDG]

I have been trying to access my account with no luck . My order is has not be delivered due to Canada Post Strike . Never had such poor service from this company. I send lots of money here as you ca see . Very disappointed customer . 

[EliLulu]

Same here. I placed an order a few days before the Canada Post strike and the order has now been stuck somewhere... No further update and no further communication from Sephora regarding this situation. Lack of communication is just disappointing.

[LaurieBT]

@EliLulu, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[keelybt]

@GabieDG I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service