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Post in Customer Support
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Points disappeared?

I just reached Rouge Saturday and had around 1500 points. Today the app and website recognize my Rouge status, but my points are at 0. I looked at similar topics which reference maintenance done at the beginning of the year. Is anyone else experience missing points?

Re: Points disappeared?

Hi everyone! Sorry for the confusion! Our Beauty Insider system was temporarily down for maintenance last night. I recommend logging out and back in to your account, and you should be able to see your points now. Thanks!

RE: Points disappeared?

Mine are missing too! I had 1000 points!! I pray it’s a glitch! I’m thankful I’m not alone though!

Re: Points disappeared?

Have over 2k points missing as well wtf

RE: Points disappeared?

I had the same issue this morning. My points are at zero also. Hoping it's a glitch.
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