Points/Rouge

[RiyaAtwal]

So on the Sephora app it said I had to spend $140 to get rouge so I did and ordered it for pickup. I still have to pick up my package but it said I did not spend the $140 and I also didn't get any points. I am wondering why that happened and if I will still be able to reach rouge status while also getting my points! 

[CorgiMommy]

@RiyaAtwal you need to pick up the package to get the points and the new status

[RiyaAtwal]

Hey I picked up the package and still haven't received my points or status. Does anyone have any idea why?

[LaurieBT]

@RiyaAtwal, I'm happy to check on this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!