Points Gone

[brittff]

I just logged into my account to look at the birthday gift since I just had mine, and all my points, built up from YEARS of shopping at Sephora, are completely gone. I’ve looked back and emails and messages and I have nothing telling me my points were expiring. I’m assuming nothing can be done since I don’t know when they were wiped, but I’m still frustrated. Absolutely ridiculous. What’s the point of building up points when they get taken away without warning? 

[AmyleeinTX]

Me toooo!!! I had over 1200 points. They never used to expire and I never received a notice that it changed. My bday is tomorrow and I have a list and I was going to finally use my points. Not now!! That is shady to not inform people. Last time I was there they told me the system was updating and that’s why I was only showing 64 points and it would be resolved. I dig out my insider card and just looked and it’s still at 64. That is super shady not to be transparent to your customers. I will now be an Ulta customer. So disappointed in this company. 

[DaneeBT]

Hi @AmyleeinTX 
Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift. I'll look into this then send you a PM.
 

[evlib]

omg im not the only one! i had so many points i kept for many years and all gone now with no notice 😞

[DaneeBT]

Hi @evlib I'm sorry to hear about this! I'll look into it then send you a PM.

[LadyFikse]

Happy birthday to the OG poster - the same thing just happened for me!
burthday ia coming up, getting ready to place an order andI was looking to finally use up the points I had gathered, then lo’ and behold - I have none?? I get I’m not a big fish in the world of skincare and makeup, but even more of a reason that I was holding on to those points. Glad I’m not alone in my birthday gift redemption turned disappointing points news, because it really did blindside me 😞

[DaneeBT]

Hi @brittff Sorry to hear that. I'll take a look then send you a PM! 

[DaneeBT]

Hi @brittff 

I'm sorry to hear about your points and that you didn't receive an email notifying you that your points were going to expire. I'll send you a PM.