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Post in Customer Support
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Points Gone, What a Scam!

--- Sephora! No longer spending my $1000’s of dollars here. My almost 3000 points are gone!!!

 

I shop n the store A LOT, like $300-500 dollars, no prob. But really? I have been saving my points for something more than just a .0003 oz of Drunk Elephant hair gel (or whatever).
 

There was no warning, NADA! And now read about this 12 month inactivity period (was that even the policy 12 months ago?) Well, I HAVE been in the store (despite Covid19) and made a purchase. Obviously it was NOT APPLIED. Looks like you didn’t have trouble applying my payment, but looks like you did have some issues applying my points.

 

See u -- My Money is going to businesses with morals. Credo, Detox Market, Nordstroms.

Re: Points Gone, What a Scam!

As far as I know there has always been a 12 month inactivity rule for points.  I have been a member for over 10 years, Rouge fior the last five or more.  

I also always check my points balance a couple of days after I make a purchase.  Same with hotels and airlines and Open Table and my credit cards.  It’s easier to fix something right after when you still have receipts and such.  Good

luck. 

Re: Points Gone, What a Scam!

Same!  5000 points Gone!  

Re: Points Gone, What a Scam!

Same!!! 3000 points gone

Re: Points Gone, What a Scam!

I lost all my points too! such a waste.

Re: Points Gone, What a Scam!

Hi There, I will send you a private message.

 

Best Wishes,

 

Janean

Re: Points Gone, What a Scam!

Hi @jyp75,

 

I'm happy to look into this further and I'll send you a message.

 

Best regards,

Laurie

Re: Points Gone, What a Scam!

Hi @ceagle

 

I have sent you a private message. Please check your messages when you have the chance. 

 

Best Wishes,

 

Janean

Re: Points Gone, What a Scam!

Hi @redsangria,

 

I'll look into this further and I'll send you a message.

 

Best,

Laurie

Re: Points Gone, What a Scam!

Thank you for resolving this issue. 😄

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