Points Expired?

[fieldzee]

Spoiler

I’ve lost all my points.   

I was saving up my points to use when I saw something I really wanted.  I was not expecting to lose them.  Do they expire? 

[LaurieBT]

Hi @fieldzee,

Yes, points expire if your account is inactive for 12 months or longer. To keep the account active, you would need to make a purchase, redeem a reward, or the birthday gift within a year. If you think there's been a mistake, you may send me a private message with your registered email address, and I'll be happy to look into it further. You can adjust your messaging preferences in your Community settings.  Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). Thank you!

Regards,
Sephora Facebook Team