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Post in Customer Support
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Points Expiration Question

Hello, I received an email saying that my points are about to expire at the end of the year. Does earning points through the Beauty Insider Challenges prevent my points from expiring, or will I have to make a purchase?

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3 Replies

Re: Points Expiration Question

Hi @NotJason Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift!

Re: Points Expiration Question

@DaneeBT Your response is a copy and paste of what it says on the website and is neither helpful nor does it answer my question. 

Again, does activity/points earned from Beauty Insider Challenges count as activity to extend/reset the expiration?

Re: Points Expiration Question

@NotJason Yes, earning points from completing  Beaty Insider Challenges counts as account activity. So your points wouldn't expire if you participated in our BI Challenges.

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