Points + Beauty Insider Membership gone??

[jtijuana]

I went to purchase a couple items and when I went to my cart I had 0 beauty insider points and my account was no longer seen as a “beauty insider” account, it prompted me to “join”. My points are rather new and I was redeeming 400 after not getting my redeemed points products on my last order. I am very upset with this. Where are my points and where is my beauty insider member rewards/birthday gift? 

[RebeccaBT]

Hi @jtijuana

I am so sorry for the confusion, we were experiencing technical difficulty. Your account and points should be there now. If you are still experiencing trouble, please send me or another mod a PM, so we can further assist. Thank you!

Best,
Rebecca