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Post in Customer Support

Please no perfume samples!

I've asked this before but didn't get a reply. Is it possible to opt out of perfume samples? Many of us are sensitive to fragrance. I am sitting here with a headache because once again my order arrived with a perfume sample that I didn't ask for. I can smell it even though I haven't opened it.

Re: Please no perfume samples!

Hi @lemontree7,


My apologies! Regretfully samples may be substituted on availability at the time of fulfillment, and we do not have a way to opt out of fragrance samples or to ensure that fragrance substitutions won't be included. I'm sorry for any disappointment and I'll forward your feedback for continued improvements.




Re: Please no perfume samples!

Thank you for your reply.

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