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Post in Customer Support
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Please no perfume samples!

I've asked this before but didn't get a reply. Is it possible to opt out of perfume samples? Many of us are sensitive to fragrance. I am sitting here with a headache because once again my order arrived with a perfume sample that I didn't ask for. I can smell it even though I haven't opened it.

Re: Please no perfume samples!

Hi @lemontree7,

 

My apologies! Regretfully samples may be substituted on availability at the time of fulfillment, and we do not have a way to opt out of fragrance samples or to ensure that fragrance substitutions won't be included. I'm sorry for any disappointment and I'll forward your feedback for continued improvements.

 

Best,

Laurie

Re: Please no perfume samples!

Thank you for your reply.

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