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Post in Customer Support
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Anonymous Insider
‎05-15-2018 12:16 PM
‎05-15-2018 12:16 PM

Play Cancelled

I received an email saying that I cancelled my Play Subscription, but I did not. When I went to re-subscribe (which I really shouldn't have to do) I got the error message that my card information is incorrect, but I HAVEN'T CHANGED IT IN A YEAR. I even went on my bank's website to be sure and there is no reason for Sephora to not take my card and to cancel my subscription.
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JaneanBT
ALUM II Rouge
‎05-15-2018 01:40 PM
‎05-15-2018 01:40 PM

Re: Play Cancelled

Hi @Anonymous,

 

I am very sorry about that! I will check on this for you and send you a private message. Thanks! 

 

Best Wishes,

 

Janean

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  • 1 reply
  • ‎05-15-2018 12:16 PM
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