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Post in Customer Support

Photos Won’t Load in App

Ever since I updated my iPhone to iOS 15, the Sephora app won’t load pictures of any products. I can see the actual product info and customer photos, but not the photos of actual products. It’s very difficult to shop without any photos. I’ve tried deleting and downloading the app and even restarted my phone, but nothing has changed. Any one know why this is happening?


Re: Photos Won’t Load in App

@MissLynn95 I'm sorry to hear that! I will send you a PM for more information. 

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