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Post in Customer Support

Perfume exchange

Hello I have purchased a perfume at Sephora at kohls. I have gifted the perfume to my mom but it was the wrong perfume. I have used a discount and 10 dollars off on the product. Am I able to do an Even exchange for another perfume. It is still sealed in the plastic wrap 

Re: Perfume exchange

@nylevelol If you are referring to $10 BI Cash that was used to purchase the item, return of merchandise purchased with a Beauty Insider Cash Reward will be for the price actually paid after applying the $10 discount. Neither the 500 Beauty Insider Points deducted from your Beauty Insider account or the $10 discount will be refunded. You can learn more about our BI Terms and Conditions here:

 

https://www.sephora.com/beauty/terms-conditions-beauty-insider

 

Additionally, if the discount/promotion is now over, it cannot be applied to the exchanged item. For more information regarding exchanges, please contact your local Sephora store directly.

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