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I'm sorry if this is a "dumb" question, but I ordered the Two Faced Chocolate Bar palette (a week ago) and my order is still pending. What does this mean?

Re: Pending

i dont know what is going on with them... i oredered oct 11 and its still pending... crazy.. dont think i will order from website ever again ... 



Re: Pending

Hi @PaulinaChmi,


I'm so sorry to hear that! I'm going to look into this then send you a PM.




Re: Pending

Hi Tumblrgiirl, I will look into this for you and send you a message with more information.

Re: Pending

Business as usual. You can call Customer Service at 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada), but they will probably tell you to just be patient and wait for the shipping confirmation.

Re: Pending

Thank you so much♥

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