Paypal Refund Authorization in Progress

[lucia161616]

Hi, I made an order almost a month ago and since the item was out of stock it was cancelled, but the money was taken out of my paypal account and I still haven’t got it back.

It shows that the authorization is in progress, but when I contacted Sephora they told me it was a paypal issue and that they’ll do the refund. Now, paypal tells me that the order is still active, so I would like to cancel the transaction all together, and please get my money back. 

It's frustrating, it was supposed to be a present, but i didn’t got the product and instead i lost the money.

Thanks. 

[DaneeBT]

Hi @lucia161616 

Oh no! I'll send you a PM.

Regards,
Danee