Payment method error

[dummythu]

I'm currently having problem with my payment method. It keeps saying "Unable to place your order. Please verify that your card information and billing address are correct." Even though I didn't change anything from my payment method or shipping address. I've also tried to remove and retype both fields again and again. Please help!

[LaurieBT]

@dummythu, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!