Payment error

[Anonymous]

hey , im from germany and i cant pay my basket with my mastercard,it doesnt work...actually my billing informations are right, so what is to do? Is there no way to pay with paypal? Help mee

[LaurieBT]

Hi @Anonymous,

I'm sorry to hear that you're having trouble placing your order! To successfully place orders on our website, the billing address entered on your order must match the information your financial institution has on file. Shipping addresses must also be based in the United States, Canada, South Korea, Japan, United Kingdom, Netherlands, Germany or Norway. Also, please double-check that your basket does not contain any restricted items (these items will be indicated during checkout). Please reach out if you need further assistance!

Best regards,

Laurie