Payment Method (Error: The City, State, and Zip combination provided does not match.)

[Nicole67]

Hi,

I tried to add my credit cards for payment. Even I tried to use different card numbers and everything looks correct, it always shows an error box “The City, State, and Zip combination provided does not match. Please correct address to continue.” 

Can you please help?

[keelybt]

@Nicole67 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. I have added the address you sent me to your saved addresses. Can you please let me know if you are able to select it when adding your payment method? If not, can you please send me a picture of the error message you are receiving? 

[keelybt]

@Nicole67 I would like to be able to reply to your private message but they aren't enabled. You can update your account settings by selecting the gear icon on a mobile or desktop browser not the app. 

[keelybt]

@Nicole67 I'm sorry to hear that you are having trouble.  It looks like your private messages are currently turned off. Please send me a private message with your billing address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[strangertides]

keelybt, since many people are having this problem, can you please post the resolution here instead of replying to each person privately?  Thanks!

[keelybt]

@strangertides It is either a technical issue or user error. We need to validate with each person's address to tell which is the case and we do not allow that person information posted publicly.