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Post in Customer Support
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jay1398
NEWCOMER I Insider
‎12-24-2022 09:17 AM
‎12-24-2022 09:17 AM

Payment Decline

Hi!

 

ive been trying to purchase a e-gift card for almost 10 minutes and i always get the payment declined message!!! I have the funds and even putting the card information correctly. So i dont know why it keeps getting declined :(. Someone help pls!

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DaneeBT
MOD Rouge
‎12-24-2022 10:59 AM
‎12-24-2022 10:59 AM

Re: Payment Decline

Hi @jay1398

 

I'm so sorry to hear that! As eGifts are processed through Cashstar, I recommend contacting them directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for further assistance. Thank you!


Regards,

Danee

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  • 1 reply
  • ‎12-24-2022 09:17 AM
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