PayPal transaction declined??

[Anonymous]

Hi, this is starting to get frustrating to me ordering from Sephora. I tried to place an order and I keep getting a message that reads “declined by PayPal”??? So I called Paypay right away freaking out as I thought something went wrong with my account. Turns out, PayPal told me my account is in perfect standing, there are no holds nor there is a reason for them to declined any transactions as I’m a verified user and they can see I order from Sephora all the time so it’s NOT flagged as suspicious. Especially if the order is only $33?? Just last week during Christmas, I has an unsuccessful authorization on one of my orders for NO reason at all! I was told that there was a glitched in the system by a Sephora rep and guess what??? The item is OOS??? Today it saysPaypal declined my order?? Which I called and have PayPal verified that they did NoT declined anything. Can someone let me know what’s going on??? Due to an incident in the past, I will not use another form of payment online other than PayPal.

[clolkean]

Hello -- I am having the same issue as OP --all of this time later!!
I followed the exact steps they did -- called PayPal.... 

Ridiculous. 

Can you please look at my account and find out what happened. 
In 20 years I have never been declined byPayPal. 

They said a transaction was not even attempted on myPayPal account today, and I tried 4 times to make a $28 transaction go through, 

Thank you for your time!

[keelybt]

@clolkean I will take a look and send you a PM. 

[humera57]

I’m having the same issue, this is so bad

[keelybt]

@humera57 I will look into this for you and will send you a PM. 

[LaurieBT]

Hi @Anonymous,

I'm sorry to hear about your order experience! I'll take a look further and I'll send you a private message to help shortly.

Warm regards,

Laurie

[Anonymous]

Hi, I'm having issues with checking out with PayPal and my account is in good standing. Could you private message me as well? 

[DaneeBT]

Hi @Anonymous,

I'm sorry to hear that. I'll send you a PM to further assist!

Always,
Danee

[ariannamzz]

Hi, I hate to be a bother.. but the same exact problem keeps happening with me, sadly. I emailed Sephora and Paypal, I was told to clear my “cookies and caches” which im always doing, and it still keeps saying that either Paypal is declining my transaction or to call Sephora. I know there’s nothing wrong with my account, as I’ve made another payment with another company to see if my paypal was okay, and it was. After a FULL WEEK of attempting every single day to make my orders go through, on Sephora it finally did. I’m trying to make another order before there’s another lockdown, and it’s VERY FRUSTRATING trying to all day. Please can someone fix this Paypal Sephora issue. I feel like there’s maybe something wrong with site considering there are way too many people with this issue, and many people like me don’t want to make a payment a different way.. can someone please help? Have a great day and thank you if you can.

- Arianna x

[LaurieBT]

Hi @ariannamzz,

I'm sorry for the trouble. I'll take a look further and I'll send you a message shortly.

Best,

Laurie

[humera4757]

Hey , why is Sephora declining my payments via PayPal. My PayPal is working fine on the other websites then why is  Sephora declining my transactions. This so frustrating. Please help me

[DaneeBT]

Hi @humera4757,

Sorry to hear that! In reviewing your account, it appears that one of our representatives recently assisted you!

Always,
Danee

[iamgroot22]

The same thing has happened to me. I’ve tried ordering everyday for the last 4 days. Because of this, 3 out of 5 of the items I had in my basket are now out of stock 😞

[DaneeBT]

Hi @iamgroot22,

I'm really sorry to hear that! I'm going to send you a PM to further assist.

Always,
Danee

[SenoritaValeRio]

Hi I’m having the same issues 😞

[LaurieBT]

Hi @SenoritaValeRio,

I’ll take a look and I’ll send you a message shortly. Thank you!

Best regards,

Laurie

[natwojxo]

This exact thing keeps happening to me too. 

If you could help me I'd appreciate it,

Thanks,

Natalie

[DaneeBT]

Hi @natwojxo, I'm sorry to hear about this! I'll send you a PM in just a moment. 

Always,
Danee

[ChiaTea]

Hi, I've been having a similar issue for a few weeks now and if you could message me about it too, I would really appreciate it, thank you. 

[DaneeBT]

Hi @ChiaTea! I'm sorry to hear that! I'll send you a PM to further assist!

Always,
Danee

[Anonymous]

I am having the same issue as well using PayPal for my Sephora purchase. I have been trying for days and it keeps on saying error and that I need to contact PayPal. My account is in good standing and I have been purchasing other things online and it is working perfectly fine so I don't know why it won't work for Sephora?