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Post in Customer Support
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Anonymous Insider
‎06-03-2019 10:55 PM
‎06-03-2019 10:55 PM

Packaged not delivered (OnTrac)

I left work early to ensure I was home for my delivery as I am a glitter hairspray fanatic. Despite being home waiting, it never arrived.

 

I received an email at 10:23pm from Sephora that my package was delivered. Upon checking OnTrac, it states the Package was delivered at 5:53pm to the "FRONTY DOOR" (not my misspelling) which I can guarantee you did not happen.

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RebeccaBT
ALUM II Insider
‎06-04-2019 08:36 AM
‎06-04-2019 08:36 AM

Re: Packaged not delivered (OnTrac)

Hi @Anonymous,

 

I am so sorry to hear this. I will send you a PM to further assist you. 

 

Best,
Rebecca

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  • ‎06-03-2019 10:55 PM
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