Package stuck in transit for a week

[alexandria400]

I ordered two separate Sephora packages last week, one on the 12th and one on the 15th. The one I ordered on the 15th has been delivered, but the one I ordered on the 12th has been stuck in Las Vegas not moving since it "shipped" on December 14th. 

All it says is "On It's Way!" when I click tracking with no delivery date given and the last update from 12/14 says "Processed through USPS Facility". I'm worried at this point that it won't make it in time for Christmas.

[keelybt]

@alexandria400 I'm sorry for the delay!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[alexandria400]

Hello, I have turned it on!

[LaurieBT]

@alexandria400, I'll send you a message to assist, as Keely is currently out of the office. Thank you!