Package says delivered but no package

[kzzzh]

Has anyone else been having any issues with their Sephora shipment? I just saw my e-mail with the tracker and it says the package had been delivered this morning at 11:34 a.m., but there is nothing there. I've checked at the mailbox, the neighbours and even the side of the house. Please let me know what you guys have done in this situation, thanks!

[keelybt]

@kzzzh I'm sorry to hear that you haven't received your order. I will look into this for you and send you a PM. 

[kzzzh]

Hi there, 

I just want to say thank you for your prompt response and your efficiency in solving my issue today.

K