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Post in Customer Support
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Package not received!!

I receive the email said that my package is delivered. However, I cannot find my package in the mailroom, door or leasing office. I have been waiting and expecting the package for a long time. I feel very disappointed now. What should I do now!!??

Re: Package not received!!

I need help with my missing package, This is the worse major company that does not care about the customers who spent hard working money at Sephora.

 

I have tried the following methods to get in contact with Sephora, but I was told Sephora cannot help any further which means I am out of luck.

Phone call

Live Chat

and email. 

Re: Package not received!!

@keelybt @DaneeBT I still have not received my item, can you please help? 

 

Re: Package not received!!

Hi @LenaLenaLiang,

 

I'm sorry to hear you haven't received your order! I'm going to send you a PM to further assist you.

 

Always,

Danee

Anonymous Insider

Re: Package not received!!

Hey my packages said delivered but I haven’t received any yet? 

Re: Package not received!!

Hi @Anonymous,

 

I'm sorry to hear that! I will send you a PM in just a moment.

 

Always,
Danee

Re: Package not received!!

i didnt receive my package that says it has been delivered. The company I was given is Fleet Optic. Please help!!!!!!!

Re: Package not received!!

Hi @mik12345 I'm so sorry to hear that! I'll send you a PM.

Re: Package not received!!

Hi

 

I have the same issue.... So frustrating

 

It says that my order arrived on Nov 2 and it was delivered to Kitchener Ontario but I live in Waterloo....

 

I've been checking our mail box everyday but had no luck.. 

 

What should I do now

Re: Package not received!!

@twinkleamy I will look into this for you and send you a PM. 

RE: Package not received!!

Hi, my friend had the same issue and she got it delivered 3-4 days later finally.
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