Package never recieved - marked as delivered - 2nd time in a row having issues with delivery

[Fernest]

Hi,

I received notifications that my package was delivered and it never arrived to my apartment building. This is my 2nd attempt in a row at a purchase with failed delivery from Sephora. Sephora needs to stop using TFORCE in Canada. They are dishonest and incompetent.
The first time, they said they attempted to deliver to my address 3 times, and were unable to, so my package was sent back to Sephora and I was refunded. I was home the entire time, so they had made no attempt.
This most recent time, they said the package was delivered but it was not, so I won't receive any refund at all. This is just really bad customer experience all around.

Please advise how I might receive my package or a full refund. I'm not interested in store credit, because as I've explained, I can't receive any packages from Sephora while they use TFORCE.

[DaneeBT]

Hi @Fernest I'm so sorry about this! I will send you a PM.