Package lost/stolen

[DellaW125]

I don't know if this has happened to anyone before. I placed an order on Nov 3rd, and it was a big one (almost 500 bucks). When I tracked my package, it says it's delivered on Nov 9th, but I never received it. There was nothing at my front door where the UPS guy always left my packages. I called UPS and they said that it's probably stolen, because I authorized to leave at front door (which I did), but I know Sephora never required any signature anyway. Also, I've been living at my place for more than a year and there was never a package lost. I asked my neighbors, and there are two girls who had the same issue: tracking says it's delivered on Nov 9th but nothing at front door. I called Sephora and they said they would initiate an investigation, but I saw posts online saying that these investigations hardly help with anything... I have been a loyal customer of Sephora (I'm a vib rouge), and this is really really frustrating...

Has anyone ever had the same issue? How did you solve it in the end? I know Amazon and some other stores ship replacement to the customer who had a package lost, does Sephora do so?

Thank you for your help.

[MaliBT]

Hi @DellaW125, 

Sorry to hear about your order! I'm currently experiencing technical difficulties and I am unable private message you. If you are able to, please send me a private message with your order number so I can look into this for you. If not, please give us a call for assistance at, 1-877-SEPHORA. Thanks!

Best,

Mali

[Anonymous]

My package is also missing! And it said deiveried but I never got the package!!!

Tracking Number
1LS724500475314

Please help me look into this. Can you resend or provide refund?

ive been waiting a long time nd it never came.

[keelybt]

Hi @Anonymous If you still need assistance, please give us a call at 1-877-SEPHORA.