Package delivery lasership issues

[sbgarrison2]

I placed an order on 11/20/17 with Free 3-day Shipping and still haven't received my package and it wasn't even shipped until 11/25... I looked at my tracking info and This is what my "shipping progress" says on the Lasership website...

11/27: LOADED ONTO VEHICLE 

11/27: OUT FOR DELIVERY

11/27: PARCEL DID NOT GO OUT FOR DELIVERY. WILL BE OUT FOR DELIVERY NEXT BUSINESS DAY

11/28: ARRIVED AT LASERSHIP FINAL SERVICING FACILITY

11/28: PARCEL DID NOT GO OUT FOR DELIVERY. WILL BE OUT FOR DELIVERY NEXT BUSINESS DAY

11/28: LOADED ONTO VEHICLE

Lasership is absolutely ridiculous!! I am a frequent buyer of Sephora but the service from this shipping company has made me not want to order anything else from them. Anyone else having this problem? If so, did you ever receive your package?

[LB34]

Yes I had that same tracking information word-for-word happen to me last week and was Finally in form yesterday my package is permanently lost to contact sophora to get my money back

[LaurieBT]

Hi @LB34,

I'm so sorry to hear about this experience! I will take a look in more detail and will send you a private message to help shortly. Thank you so much for your feedback.

Best regards,

Laurie 

[LB34]

Oh yes forgot to mention they r also the rudest customer service I ever dealt with after being on hold 56min was rudely told it was lost n hungup on in the middle of me still asking a question I think I'm dun ordering from sophora till they start using a reliable shipper considering I hav the flash 2day subscription it's like I paid extra jus to hav my packages lost Grrrrr,!!!!!

[Chloe359]

So here my issue...

Never heard about lasership before, I've never had any delivery issues with UPS, Fedex, or USPS. I order this LA MER Serum on the VIB event and my package is shipped by lasership. I was tracking the shipment details on their website on the day of delivery bc after seeing so many complaints online about this company i was worried and my package was worth over $300. After seeing it was deliver (10 minutes after what the status is showing) called my mom if she received my package and she said no one even knock on the door or ring the bell. She walked outside and said theres nothing there. I don't live in a bad neighborhood. I've had package delivery at 10am in the morning and come back at 5pm and the package is still there. I  called lasership and ask them about the situation and the lady told my the driver "accidently" scan your package and he's on his way to ship my package and he will be at my house soon. I had my mom and my brother wait at the door for an hour.  No package delivery! My brother called them again and they were like we made the delivery order. How? It was not possible. There was 2 living person waiting at the door for an hour and no one showed up. They made some investigation and was like oh the driver must accidentally shipped ur package to another address. Pls! I don't live in a dead end. its pretty easy to find my house. They told my brother that the driver is going back for my package. Another half hour later my brother called again and the person was like your order is under investigation. I was so pissed at that time but anyway they did ship my order the next day. whatever game they are trying to play I dont really understand.

[JamilaBT]

Hi there @sbgarrison2. So sorry abut this. I will send you a private message.

xo,

jamila