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Post in Customer Support
otatea
NEWCOMER I Vib
‎01-01-2018 10:12 AM
‎01-01-2018 10:12 AM

POINTS DISAPPEARED

Looks like I'm not alone. Can you contact me asap and let me know how to go about fixing this?

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2 Replies
JamilaBT
ALUM II Insider
‎01-04-2018 10:28 AM
‎01-04-2018 10:28 AM

Re: POINTS DISAPPEARED

Hi @otatea + @quspork. So sorry about any confusion. Our Beauty Insider system was performing our annual year end maintenance. Everything should be restored. If you are still not seeing your account information, send me a message with your Beauty Insider email.

 

xo, jamila 

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quspork
ICON II Rouge
‎01-01-2018 12:00 PM
‎01-01-2018 12:00 PM

Re: POINTS DISAPPEARED

As has been explained in multiple threads, it's a glitch. Sephora is working on it currently. Points and status should be re-instated soon.

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Conversation Stats
  • 2 replies
  • ‎01-01-2018 10:12 AM
  • 220 views
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  • 3 Contributors