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Post in Customer Support
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POINTS ALL GONE!!!!!

I just found that all my points are gone, does anyone know how to recover it?????? NO BODY informed me about this issue!!! HELP! 

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Re: POINTS ALL GONE!!!!!

Same! All my points are gone! I didn't get a notification about points expiring and if I had known I would've used it. All those years accumulating and then all of sudden the points are gone without any notice just sucks 😞

Re: POINTS ALL GONE!!!!!

Hi @XGAC,

 

I am sorry for the trouble! Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by redeeming a reward, or the birthday gift, or by making a purchase. I'll take a look further and I'll send you a message.

 

Best,

Laurie 

Re: POINTS ALL GONE!!!!!

@Suuuuzie I will take a look and send you a PM. 

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