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Post in Customer Support

Out of stock sample

So I just used a promo code last night to get a deluxe sample of gurlain primer. And then after I made the order an email notified me that the sample canceled.. 

Naturally, I called customer service to try to get another sample. And the customer service said that "Yo, your order is shipped , nothing we can do, how about 100 points."


Well, I really don't want 100 points, and I just want another deluxe sample because I did make an almost 60 dollar order. Similar things happened before and they were able to send me another deluxe sample. I don't understand why this time is different



Re: Out of stock sample

Anyone had something similar happened to you? 

My though is that, sometimes I do buy things because of the deluxe sample I can get at that time.... It's just frustrating.

Re: Out of stock sample

@Iiizzieit's frustrating but it does happen. Oftentimes it's because the warehouse that filled your order ran out of the sample/deluxe sample/point perk ran out. Sometimes the warehouse will provide a substitute item and sometimes they do not.  If you call the most they can do is return the points (very rarely will the ship a sample or point perk out separately). Perhaps one day they'll develop a better system to deal with this. 


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