Order refunded but also shipped?

[iman613]

Hi, I made an online order on April 27, but noticed I got it refunded into my account a week later. My order was still in progress at the time. Today, I got a confirmation that my order shipped but the amount is still refunded to me. I don't know if this makes any sense but I'm a little confused as to why this has happened.

[DaneeBT]

Hi @iman613,

I'm sorry for the confusion! You may be seeing that pre-authorizations have dropped from your form of payment, looking like you received a refund from Sephora - This is not a refund, and you will still be charged once your order ships. If your order recently shipped, the charge should post to your account shortly. Please send me a PM if you have additional questions. Thank you!

Always,
Danee

[iman613]

Thank you so much, Danee! I actually just checked my account and noticed that it was indeed charged. I was confused about the whole refund but this makes a lot of sense seeing as I have now been charged. Thanks again! Hope you have a good day 🙂