Order not received

[JashikaRani]

Hello Sephora Team,

I am a long-time customer, and this is the first time I have experienced such an issue. My recent order (Order ID: --- ) is showing as delivered, but I have not received it yet.

Could you please help me investigate this and confirm the status of my order?

[LaurieBT]

@JashikaRani, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and shipping address, I'll look into this. Please note, the order number was removed from your post for security purposes. Thank you!

[JashikaRani]

Hi, I have turned on my private messages can you please help me in my order