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Post in Customer Support
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Order missing says delivered but never arrived

I’ve been tracking my order and it went from out for delivery to delivered when I’ve been home all day and nothing arrived. Talked to customers service and was told a replacement or refund is denied there’s nothing that can be done. I don’t understand how this happens if I’ve ordered plenty of times without an issue. I asked if I could speak with anyone else and they just ended the chat instead so rude customer service. I reconnected with another person and they told me to dispute my purchase I don’t understand why I can’t just get the products I purchased if I already paid for them

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Re: Order missing says delivered but never arrived

Hi @karennuno,

 

I'm sorry to hear this! I'll send you a message.

 

Best,

Laurie

Re: Order missing says delivered but never arrived

Messaged you back

2 Replies
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