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Post in Customer Support
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Order keeps getting cancelled to unsuccessful authorization

Is this happening to anyone? When the orders just keep getting cancelled after 15 mins once they placed it? I have tried different payment methods and matching my billing address with shipping and even calling a Sephora assistant, she replaced the same order and it got cancelled again. It has been 6 months and I have retried ordering 5 times and I can't order anything because it keeps getting cancel due to unsuccessful authorization. 

Re: Order keeps getting cancelled to unsuccessful authorization

Same here, always cancelled saying unauthorized transaction. I'm going to call and cancel my card because there is no reason to keep it if I can't use it. This happens to me at home Depot to. Been a loyal customer of both for years and I'm don't calling customer service.

Re: Order keeps getting cancelled to unsuccessful authorization

Hi @Rozzzzy,

 

I'm sorry to hear this and I'm happy to take a look further. I'll send you a message shortly.

 

Best,

Laurie 

Re: Order keeps getting cancelled to unsuccessful authorization

@Icybabyy Oh no! I'll send you a PM shortly. 

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