Order keeps getting auto-cancelled

[sandy899]

Hello,

I've been trying to place an order which keeps getting immediately automatically cancelled. Could someone please kindly help me look into why this is happening (since I can't see anything listed on the order cancellation notification)? Thank you so much!

[LaurieBT]

Hi @sandy899,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie