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Post in Customer Support
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Order item unavailable and samples removed.

Hello,

 

I recieved notification after shipment, that my order had been adjusted as one of the products was out of stock. I purposely added the product so that I met the free sample requirement of $40, but once product was removed from the order, so was my sample and the lower tier of free sample ($25), was not added as the alternative. So, no samples. Kind of a disappointment! Especially since Canadian Sephora seems to have been lacking in sample choices and availability lately. 

Re: Order item unavailable and samples removed.

Thank you DaneeBT for your help! 

Re: Order item unavailable and samples removed.

Hi @blons I'm so sorry about this! I'll send you a PM.

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