Order failed but my account was charged.

[Rhianna99]

I tried to place an order today twice and it failed both times. I went to check if i had the money, and it did take the charge from my paypal, but the order does not exist. i have no way of knowing what’s going on and it’s impossible to get a hold of anyone at either sephora or paypal.

[LaurieBT]

Hi @Rhianna99,

My apologies! It sounds like this is a pending authorization, and it should drop within one PayPal billing cycle. It looks like your private messages are off. If you'd like to send me a message with more information, I'll be happy to take a look further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie