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Post in Customer Support

Order STATUS: Unsuccessful Authorization


Order number is XXXXXXXXXXXX.

I got confirmation email that my order is placed.

I got for my order STATUS: Unsuccessful Authorization. What does it mean ? and if my order is canceled, when my money will be returned to the card

Re: Order STATUS: Unsuccessful Authorization

Hi @strichenko,


I took your order number out of your post for security purposes. All charges will be reversed for any unsuccessful/cancelled order. If you see any pending charges, it'll be from the failed order attempt. The pending charges should be dropped by your Financial Institution within 3 to 5 business days. I'll be sending you a PM shortly with information regarding your order. 🙂


Best Regards,


❤️ Raquel 

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