Order Returned by Veho – Need Help with Reshipment

[Iamjennrobinson]

Hi Sephora team,
I'm hoping someone can assist me here. I previously contacted Customer Service, but I was told there was nothing they could do and that I had to reach out to Veho directly. I did, and now Veho has responded saying they will mark the package as "Return to Sender," but that only Sephora can resolve this issue whether it's a reshipment or a refund.

I would sincerely appreciate it if the order could be resent, ideally using a different carrier this time. Veho has been extremely difficult to reach, and this has been a frustrating experience. I’ve never had a problem like this with other delivery services, and even with Veho, I had successfully received orders in the past, including on saturdays.

In this case, they only attempted delivery twice (Friday around 5 PM and Saturday at about 2:30 PM), and then they just returned it(The package is marked as EXCEPTION). For any future delivery, I’d really appreciate if it could be scheduled Monday through Friday between 9 AM and 4:30 PM.

Thank you very much for your help,
Jennifer Robinson
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[LaurieBT]

@Iamjennrobinson, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Please note, the order number was removed from your post for security purposes. Thank you!