Order Delay?

[Anonymous]

I ordered on 8/18 and it said it was expected to come on 8/20... Come 8/20 the expected delivery date suddenly changes to 8/22, and now it says "arriving late, 8/23".. I don't think I want to order from Sephora again after this. I've ordered makeup from the same place outside of Sephora and it came so much faster than this 😞 I'm a bit frustrated, has anyone else had this experience? 

[JaneanBT]

Hi There, I am sorry that your order is arriving later than expected. Orders shipping with standard shipping may take 1-2 business days to process before they are shipped and then up to 3 business days in transit before it is delivered. Additionally,  due to delays related to demand and COVID-19, Sephora.com orders may experience delays. 

For the inconvenience caused, I have added 100 Beauty points to your Beauty Bank. These points can be used to redeem a reward in the Rewards Bazaar in a future order or in store. Thanks! 

Best Wishes,

Janean

[JaneanBT]

Hi @Anonymous,

I am sorry for the delay. I will send you a private message so I can look into this for you. Thanks! 

Best Wishes,

Janean